- #Creating a likert scale survey with points for free#
- #Creating a likert scale survey with points how to#
- #Creating a likert scale survey with points trial#
What exactly do I mean by that? Could you, with utmost certainty, grade the following quantifiers: ‘pretty much’, ‘quite a bit’, ‘fairly likely’, ‘more or less’? The takers need to fully comprehend what you mean in order to supply you with an accurate answer. I have to repeat this once again, it’s that important – your Likert scale question and answer options need to be completely precise and clear.
The turnaround time (how much time it took us to actually solve the issue):Īnd finally, we check whether we can turn this (presumably satisfied) customer into a referral source: In terms of customer support satisfaction, we ask about the quality of communication: In our example, we first ask a broad question and then dissect it down into more specific aspects of the general topic. … and then get more and more specific, while still sticking to the initial topic. You may want to start with a broader “umbrella” question… We’re going to show you an example using the LeadQuizzes’ customer support satisfaction survey. Try to narrow it down and be as specific as possible instead. In order to do so, you should avoid posing general questions.
In order to get as accurate results as possible, you need to be as precise as possible when phrasing your questions and answers. Here are some tips to keep in mind when creating your own Likert scale questionnaire: Be precise and specific (focus on one topic) Still, in order to get accurate results, you need to know exactly how and what to ask.
Likert scale questions are particularly useful for measuring people’s opinions on a specific topic when you want to do in-depth research to find out what people think about it.
#Creating a likert scale survey with points how to#
How to Ask Quality Likert Scale Questions Most people actually mispronounce the term “Likert scale” – chances are you’ve heard it pronounced as “lie-kurt,” while the actual correct Likert pronunciation should be “lick-urt”, based on the name of Rensis Likert, the scientist. They measure experiences, opinions, and moods in real-time, transforming those smileys into quantitative data to be used for marketing purposes. Likert scales (in a slightly different form) are present in our everyday lives as well – you must’ve seen those smiley face feedback buttons at an airport or in a store.Įven though you might have pressed it just for fun, those terminals are in fact powerful Likert scale based data collectors. The data obtained this way can help you further improve your product or service. The main advantage, in comparison to the binary yes/no questions, is that it offers more degrees of agreement or disagreement.īy offering more degrees of opinion, you’re more likely to receive valuable and relevant feedback from the questionnaire takers, especially when it comes to less concrete concepts that can’t be easily measured. The main purpose of a Likert scale survey is to measure attitudes. Unlike binary questions, which offer only two answer options, Likert scale questions are characterized by a wide range of options to choose from, usually ranging from one extreme (e.g.
#Creating a likert scale survey with points for free#
You can use it for FREE from your LeadQuizzes account dashboard.) (Speaking of a FREE template, click here to preview our Likert Scale Survey template. It enables questionnaire takers to express their attitude by choosing one of the given answer options.įor example, the question below is based on the Likert scale. Today, the Likert scale is one of the most popular and reliable ways of measuring perceptions, attitudes, and opinions. While looking for an effective way of studying and measuring human attitudes and the factors that underlie those, the Likert scale creator, American social psychologist Rensis Likert, came up with a scale for attitude measurement. Okay, let’s now dig a bit deeper into it, starting with a brief Likert scale definition.
#Creating a likert scale survey with points trial#
It’s available to users on free trial too! *To access the template and use it right away, just create an account (or login), and then select a template from our builder.
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